Artificial Intelligence-powered grievance management application launched

Context

An Artificial Intelligence (AI)-powered grievance management application is launched that is developed by the Ministry of Defence with the help of IIT-Kanpur.

About the Application

• This is the first AI-based system developed to improve grievance redressal in the Government.
• The AI tool developed as part of the initiative can understand the content of the complaint based on the contents therein. As a result, it can identify repeat complaints or spam automatically.
• Categorization of complaint: Based on the meaning of the complaint, it can categorize complaints of different categories even when keywords normally used for such search are not present in the complaint.
  
• Geographical analysis of complaints: It enables geographical analysis of complaints in a category including analysis of whether the complaint was adequately addressed or not by the concerned office.
• User-friendly: Easy user-friendly search enables the user to formulate his queries/categories depending on management requirements and seek performance results based on the query.

Significance of the application

• The release of this application marks the introduction of AI-based innovations into governance and administration.
• This project is the first of its kind initiative of the Government for using AI, data science, and Machine Learning techniques in grievance redressal.
• The success of this project in MoD will pave the way for the extension of this application across other Ministries.